// hubspot Store Policies & Trading Hours
About us - Life of Bikes Pakenham - Rider on Giant Glory at Narbethong Downhill Track

Life of Bikes Store Policies & Trading Hours

No Refunds on change of mind

Please choose carefully before purchasing, as we do not offer a refund on products due to change of mind. This includes, but is not limited to -- Items you requested using an incorrect description, ie. you ask for a 26” tyre but need 20” - Items you purchased but later realised aren’t required. - unwanted gifts. - ordered the wrong product, eg. wrong stem size, wrong size pedal thread, ordered incorrect helmet size.

We DO however offer an exchange in most cases, which can be taken as a store credit and/or another item. postage of exchanged products will be at the cost of the customer. returned items will incur a minimum 25% fee, and will exclude the freight charge.

Faulty items

If an item proves to be faulty, and within warranty, you are entitled to a repair or replacement. The descision is not ours to make, we are simply the reseller for the product. The descision will be made at the discretion of the supplier in their time, ie. you may not recieve an on the spot resolution. A proof of purchase is required in most cases. Items that have been dropped, or mistreated may be declined for warranty.

Example: Bicycle derailleurs are exempt from warranty the moment they have a scratch, these are a rather fragile item and a simple knock can result in failure. In some scenarios, we can replace these at a heavily discounted “crash replacement” price

Layby Agreement

All Layby Cancellations will occur a 25% (of full RRP) restocking fee. This covers storage, assembly, administration and the lack of availability to resell. If the 25% has not been made, you will be required to pay the difference to cancel your layby.

Example: You layby a $900 Bicycle which has a RRP of $1000but only make a $100 deposit. You will be required to pay the difference of $150 to cancel this transaction.

Our Layby Terms are 3 months, if the layby exceeds this time, we have the rights to cancel this resulting in a loss of payments against this layby. Laybys that cannot be fulfilled by Life of Bikes are exempt from the above.

These policies all meet the requirements of the Australia Competition & Consumer Commision.

Monday 10:00 am - 6:00 pm
Tuesday 10:00 am - 6:00 pm
Wednesday 10:00 am - 6:00 pm
Thursday 10:00 am - 6:00 pm
Friday 10:00 am - 7:00 pm
Saturday 10:00 am - 4:00 pm
Sunday 10:00 am - 4:00 pm